Customer Journey Specialist

London · £35,000 to £45,000 DOE · Permanent

Well established international brand is searching for an experienced Customer Experience and Journey Specialist to support with the design, documentation and implementation of a set of customer journeys.

This is a key strategic hire and will support the defined Customer Contact strategy for the business. Responsible for the overall Customer Journey, Experience and the monitoring and interpretation of customer insights to ensure Customer Satisfaction and the achievement of Customer Strategy.

This individual will be responsible for the support of the messaging content in scripts and written messaging across the front line Contact Centre business as one of the customer channels used. Experience of working with Senior Stakeholders and interrogation of large amounts of data for detailed analysis and insights.

The industry category for this position is Financial Services, Insurance & Contact Centre. The business has several UK sites in the London, North Midlands & Midlands. The ideal candidate will be based in London (South West)

The organisation has a fantastic people culture, promotes personal and professional development and invests in its people. Working in a fun yet hard working team the ideal candidate will have a proven tract record in customer experience design, within a multi channel environment – ideally from within a Business to Business and Business to consumer environment.

If you have experience of the following and would like to find our more, please contact Lydia at Cute Executive Recruitment.

  • Knowledge of Customer Experience Frameworks & Tools
  • Knowledge of Consumer Trends
  • Knowledge of Continuous improvement methods
  • Experience of working with Customer feedback and improvement programmes
  • Experience in a push marketing environment & customer transformation
  • Energetic, positive and enthusiastic approach
  • Collaborative & results driven

For more information, to see the full job description or to discuss the role in more detail please contact Lydia Bartlett at Cute Resource Ltd for further information.

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